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FAQ / Help



Do I get an order confirmation?
Do I get a message when the goods have been dispatched?



Can I track my delivery online?
I haven't received my order yet. What can I do?
How long does a delivery take?
What are the freight costs?
Do you have a retail venue, or are your products available exclusively online?



How can I pay?
I did not receive an invoice.



Can I check if goods are in stock?
How can I find out when a product will be back in stock?
I have designed a cool product. How can I find out if you are interested in selling it?



I have a problem with my order. How can I get help?



Are there any prerequisites for a cooperation?
May I use your product pictures on my blog?



Do you support events by sponsoring?



How can I become a reseller?
Where can I find shops that sell your products?
Where are the goods shipped from?


Other questions

Who is behind Koalaplan and how can you be reached?