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Terms & Conditions



VooDolls are not toys. It is not recommended for children under eight years of age to handle VooDolls as some models may contain sharp objects such as needles. The VooDoll characters are fictitious, made to delight. The vendor does not guarantee that the VooDolls have any other effect than their mere visual appearance.



The package will be dispatched within 1-3 days from placement of the order and verification of the payment. Delivery by mail is then estimated to 5-10 days.

Delivery might be delayed if the address and postcode are incomplete or inaccurate.
Please ensure these details are correct before entering them (www.royalmail.com/portal/rm/postcodefinder).

Please note we cannot guarantee a delivery date, only that we will dispatch as detailed above. We do not  encouter many issues but please be aware the Royal Mail do not look into missing post until 15 working days for UK mail and 25 working International mail as post can be delivered upto this point. Saturdays are excluded from Royal Mail statistics and a Sunday service is not provided.



When you purchase items from www.koalaplan.com, you are automatically registered to receive our newsletter. You can easily cancel at any time via a link you'll find in the newsletter.



All prices include VAT.


Shipping costs

For delivery  a 3.49 EUR charge will be added. Free shipping from orders over 50 EUR.



In case of incorrect delivery or damaged product, please contact us immediately and describe the problem in details. We will take care of your request as soon as possible.



If you are under 18 your parents must approve your VooDolls order.


Privacy Statement

When you place an order your personal information is stored in our database. No third party has access to this information and we do not sell your personal information to others.



The prices stated at the time of the purchase are valid.



Payment can be made via debit or credit card, prepayment via bank transfer and Paypal. Credit card payment is authorized through DIBS Payment Solutions (www.dibspayment.com).
Any credit card details are protected and transferred via SSL cipher communication and client key ciphering for information storage.


Cooling Off Period

You have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered.